The Future Shapers. Protecting Your Assets

Information per se is not important. What drives our world, is access to the right information. We interview TheFutureShapers Director, Richard Copland about the growth and need for relevant information in our business.

We have some strange ideas about ownership. You wouldn’t ever consider walking into a supermarket, pick up a bar of chocolate, eat said chocolate, and only pay the girl at the till if you happen to like the chocolate. You would never go to a football game and only pay for the ticket if your team win.

Then again, if you listen to some music and want to buy that song – you wouldn’t think twice about giving some of that price to the composer and artist, would you. Or maybe you would? Yet the storms that greeted the music industry in its protection of musicians rights and copyright, are as of nothing, to the market that is open to the protection of yours and my IP whenever we create and publish a good idea, a new piece of code.

TheFutureShapers publishes relevant and highly insightful Articles, about key markets and industries where technology will make a difference. As an impartial and disinterested hub of knowledge, Futureshapers looks to publish the insight that others miss.

Yet in many ways, TheFutureShapers has transformed from being a high level crystal ball with far sighted reach – to an organisation that has stumbled on a genuine market need that will make it and its investors a fortune. The knowledge that it disseminates, itself has a value greater than merely the access to it, and the people who have created such knowledge should be rewarded.

The Ethereum Smart Contract technology is a blockchain based solution that manages the IP of the ideas and technologies that you create. It gives you ownership and therefore a value, for the work you have put in, the thought processes that you have developed over time.

Like all good ideas, its simplicity has the same financial needs to come to market, as any Start Up. Enlisting the support of you and I to invest financially, fits the modus operandi of being a solution to cater for all.

So far via Crowdcube, the company has raised nearly £50k. Target is £200,000. This puts the company in the public domain as far as proper visibility is concerned.

TheFutureShapers can be viewed by linking direct into the Crowdcube website; https:// http://www.crowdcube.com/companies/the-future-shapers/pitches/qay2mq

AND NOW FOR THE RUSH OF PUBLIC SCRUTINY…

The recent Presentation from John Keyes at the DAMA event #LifeWithGDPR2018 – drew a lot of attention.

We are going to publish the key points in brief – but what is becoming crucial for companies, is to have a rapid and foolproof and automated way – to deal with the requests for private information that are going to flood to all of our corporates that deal with the public.

Recently  launched, is  a relevant solution called ALTADA – http://www.altada.com – which is an eloquent and seamless way to deal with this issue. Please see their website. But here are the key points…

And remember, we haven’t even gone two months yet since GDPR first came into play.

* 169% increase in Weekly “Breach Notifications” since May 25th. Up from Avg 54 per week in 2017, to 145 per week in 4 weeks from May 25th

* 54% increase in weekly “Complaints and Enquiries”

* Upcoming E-Privacy regulation – Direct Marketing will require “consent”. The current perception that some companies have that they may use “Legitimate Interest” as the legal basis for Direct Marketing is unfounded.

* Article 6: “Legal Basis”
The 1st question the DPC ask when a concern is raised: “What is/was the legal basis for processing”

* Article 12: Transparency.
“I havn’t seen a Data Privacy Notice that complies with Article 12 yet”

It will be interesting to see how these stats pan out over the year – It would be great if John and the DPC could publish them regularly on their website….

LIVING WITH GDPR; HAS LIFE MOVED ON?

We look at the upcoming Chief Data Officer conference in London and ask; are we getting bored by all this?

Yes, indeed we are. And that’s the problem. And it makes us immune to the real issues of handling our corporate data, because, frankly – if we ever see yet another request from a company we have never heard of, to “opt in and remain on their mailing list”, – when we never knew we were even ON their mailing list – then we would be forgiven for jumping out of the nearest window.

Depressions were never as bad as this!

The answer, is to take a balanced view. I absolutely “get” that there are still some serious issues as to how we handle our personal or restricted data and that these aspects have not been universally solved.

But let’s not miss the real opportunity – which is; there are new and better ways to handle our data. Wake up calls are great if we do what the name suggests, ie – we actually “wake up”!

Looking at the Agenda of governance, emerging technology, and conceptual avenues of strategy – the upcoming CDO conference promises to move us along, in the directions that we now need to be heading.

If the profile of delegates attending, is as expected – then this is a forum that our decision makers in business need to attend. Decisions are based on looking forward as much as the experience of looking back – but let’s not dwell just on those experiences.

The key thing about the CDO is as always the interim networking, the casual conversation, and our guess is that this will always be the same. But the blurb from the good people at IQPC is that things have moved on, and that this is the discussion platform that will take us there. Pillows and blankets will not be provided.

Our longer Report will follow shortly.

IF A.I. IS SO IMPORTANT… CAN SOMEBODY PLEASE EXPLAIN WHAT IT WILL ACTUALLY DO?

We look at some examples of the  new focus in healthcare and ask; really?

The recent announcement of the upcoming HIMSS Impact 2018| Leading Digital Transformation and Big Data in Medicine – conference in Berlin later this year, coincides with an announcement in the uk from the Government, that it is now investing zillions into “AI”, to combat various troublesome diseases.

In theory,  and indeed in reality, a new focus on a different way of  handling patient information, will save time, not necessarily save money, but enable our services to do lots more. And it comes about because there are just too many people, needing too many services. And as one clinical director told me; ‘we can hardly put a new clinic in the hospital car park..”

But  at a time when most Hospitals are still coming to terms about moving from Windows XP, there are three major stumbling blocks, and it is important to spell these out before we all get too excited.

First – if the UK Gov attempts to roll out this Finance in the same way as it has done for previous bjg deals, let’s say such as COGDE or Scan 4 Safety, etc.. then nothing much new will happen at all. Those hospitals that did take up either of the above, have largely  spent money on things they were already doing – so it just became a way of getting finance but not improvement; or they embark on a lengthy process of milestones that alas could have been done cheaper and faster with existing tech in the private sector. 

The result is that those Hospitals that did not make the cut, so to say, have become confused, and do nothing, as opposed to at least try to do “something”. What we have found is that if the management of a hospital wants to advance its healthcare performance, it will do so, regardless of Gov announcements.

Second – AI is not a Hospital process, but a Community process. This means that the data from a patient does not require said patient to come to a clinic or be seen by anybody in a place called a hospital. The data is patient driven and comes from his/her smartphone, his Apple Watch, her Fitbit, etc – without anybody doing anything much. In other words, AI in health is consumer driven,   and there are already plenty of Apps that harness very specialist health data from each and everyone of us, that can already be viewed by our GP or Hospital. The secret to AI health is by increasing patient engagement.

But finally – we need to understand what all this will do to our actual lives. What AI means, is that our diabetes, our heart, our fitness, can be monitored remotely – and we ourselves will take greater ownership of our lifestyle. 

This means that conventional financial models of where money comes from and for what – have to change. The focus will be empowering the community, and paying hospitals to monitor that – rather than get paid only when we physically make a visit.

Because if this does not happen, then health provision will move to pharmacies, etc, who will provide this monitoring for us – and we will pay them money to do so, because it will be immediate and in real time – instead of waiting to see our local GP or clinic appointment.

Which in turn will distance us from the very organisations we already pay money to, to look after us.

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….They Put Up a Parking Lot

We interview Shaz Ahmad, Nextgate’s VP of Cloud Operations to find out why people don’t miss something until it’s gone.

It is 02.00am Pacific Time and this is the preferred hour of the day for Shaz Ahmad, in his T shirt, to handle an interview. He is a self confessed night owl, but I would’ve thoughts there are limits. For me, it is 10.am GMT and there could be no worse time to make a constructive assessment of why Nextgate’s time has come. I have told my office to hold my calls.

But Shaz is as eloquent as I am even in mid morning, and he needs to be. Nextgate identity management technology is the secret sauce that make your hospital data work, seamlessly, that you do not realise you ever needed, until something goes wrong. It is the one line of code you never appreciated, but which makes your data work. As they say in the song, isn’t it the way it goes, you never realise what you’ve got – until its gone.

Except that with Nextgate – the thing that you don’t “get” – is the problem that you’ve got. As we move more and more into a connected and multiple data source environment, where patients not techies are driving that source of data, so (to paraphrase). Hospitals increasingly cannot map or match the data that they have. In short, the HL7 data is neither clean from one source or another, nor do existing systems talk to each other. And whilst this is technical issue, the problem is commercial. Putting it right takes man hours and costs money.

Except that it doesn’t. And it comes through the decision of starting again, and putting your data on a cloud. What that means is, a cloud-based solution that does identity management, allows hospitals and organisations to rapidly and accurately deliver a patient record at the point of care – with the flexibility and scalability you need in today’s evolving and digital environment.

Shaz does not talk about technology. He talks about Service Level Agreements. He talks about peace of mind. The idea that you as a Hospital (say). can access all of your data, 24/7, safely on a cloud, without the need for local expert support. Amongst all of the solutions that a hospital might have, Nextgate is the single line that makes not just a difference – it is THE difference.

It is the reason why Shaz left his  job at Orion, where he was a user of Nexgate technology, to take up an offer with the company that created the stuff.

Nextgate competes with the big IBM and Corporate Players in data integration. But it is addressing a real market need. The Obama driven “spine” of data accessibility mirrors the attempts in the UK to formalise data accessibility. Nextgate has reference sites and projects that are pan-Atlantic.

Yet it is a hard sell – what Nextgate are saying is; don’t wait until you have an issue before talking to us about our Cloud benefits.   As they say in the song, –  don’t lose sight of Paradise.

WHAT IS THE PROBLEM WITH MAKING DECISIONS?

We look at the increasing lack of leadership in our UK Public Services, and its negative impact – and we say; its time to do something.

The question really is; “why”, – is it necessary to do something? Public Services are not going to disappear overnight. Whether you take a week to do nothing at all – or a year – will not necessarily impact on your own job. It might, however, impact on someone else’s life – but as a Clinical Director told me recently – “I have a nice house, and nice holidays; why am I putting myself on the line?”

Lack of decision-making means that the people who we entrust to look after us, provide our essential services, and who we had hoped would go the extra mile – have no need to do so. This results either in a lack of engagement, where – according to a colleague of mine recently moved from the private sector into local government – that her colleagues already had their coats on by 16.58 each day… or an increasing level of stress related absence through the paralysis of moving things forward, in times of increasing pressure and demand for the very services they feel unable to deliver.

It’s not our job here to tell others how to do their job. But it is our job to explain the damage that simply putting things off, keeping things the same, and hoping that maybe tomorrow things will work out – doesn’t fly. Particularly as we are moving, and have moved – into an arena of “personalised service”, where our individual use of personal data, our smartphones, our iPads, our fitness trackers – means that technology exists to deliver great improvements in quality of pubic service.

As Bogi Eliasen of the CIFS in Copenhagen said at the HIMSS Conference almost one year ago – by harnessing the data that is flowing, in realtime, across our desks every minute – we can better employ our people, enable them to make decisions related to the data that they themselves have access to, reduce the stress in our places of work – and actually do what the public are asking us, and expect us – to do.

Because – the fact is – we no longer have the option of simply throwing more people, and more cash, to continue doing things the way we always have – because it just doesn’t work any longer. There are just too many people living longer, with too many orthopaedic ailments, exponential rises in diabetes sufferers, that having a few more nurses, a few more clinics, some more phone-lines – can never hope to keep pace with the needs of society that are getting worse.

It is for this reason that the recent PR from NHS England, about its new Diabetes Partnerships, – is like adding an Elastoplast to cover my broken leg. It misses the fundamental point. Hospitals that prefer to use in house resources rather than engage with specialist IT help, are simply putting off the moment of truth – that we have reached a tipping point.

What we have seen is that, due to the new personal focus of our provision of services, we need to move out of the “silo” mentality of me doing my job, and you can do yours. We need to start looking at how we treat society as a whole, in particular the mix of Community based solutions linked to (say) hospital services.

In the same way that “if you always do what you always did – you will always get, what you always got~’ so it is obvious that our current ways of doing things, at just about every area of Management that we have looked at for this Article – simply do not deliver the results that society is increasingly asking for.

This means investment in new technologies, that are proven, and that can link performance to results and to costs. The technology exists and has done for some time. The question tho – is whether our Social and Public Service leaders can take the lead and deliver what the rest of us are asking. After all – they have nice houses and nice holidays to go to. We wouldn’t want them to risk all that, now would we?

Conferences – do we need them?

We look at the need to get together and ask – does it work?

Conferences are big business. A casual search for any vertical mix of “meeting point”, be it by topic or geography, could keep you and I continually doing the rounds of expensive hotels and free lunches everyday except weekends, until midway thru 2019 – and we haven’t even got through January some twelve months earlier.

Either the common understanding is that; conferences work. Or we are simply creatures of habit, we go because we always did.

Except that, for many – conferences, and the mini exhibitions that accompany these – deliver very little. Particularly for vendors, who splash out large sums but frequently tell us its a lot of cost for what ultimately does not deliver. And similarly for delegates – why is it that Speakers who should know by now how to communicate their corporate benefits, are so frequently unprepared, whose presentations are just so dull? Is it – to put it another way, there are simply better ways of achieving your goal – be it sales prospecting, market info, meeting your peers – than by jumping on the cattle run.

Then again – judging by the highly competent lists of theoretically highly competent decision-makers that always herald every getting-together – these guys would not do it, if it didn’t work. The answer, is to pick and choose the meetings where a/ you want to be visible; and b/ where the delegates that surround you are actually worth meeting.

And sure, there are the classic industry standard get-togethers, that are like the perennial flowers in my front garden. its the same people, the same format, the same booths, the same visibility. If you are not there, then people “assume” you are not anywhere. I am not talking about these. You can put healthcare, and hospitality into those boxes. There are many more.

The trick is to identify conferences that are addressing an actual market need. Nowhere is this more obvious and important, than in the technology arena. And these conferences too are changing. If 2016/2017 were the years of Big Data, and then GDPR – we are now seeing the more discussion based formulae. These are the meetings that you need to go to, because they deliver original thinking.

It has long been recognised that the real hidden benefit of this level of conference – is the casual networking, the informal discussion. Best among the upcoming conferences is the Future of Finance 2018 Discussion, on Feb 19th in London. Organised by IQPC, this promises to be an innovative forum based event, that brings together the people that can shape the industry, and where you can play a part. Worth registering.

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