American View of the World

We look at the misunderstanding of Western Media towards the Trump Presidency.

I am having breakfast in an airport hotel just outside Hartfield Atlanta airport, and the middle aged man a few seats away, leans over and offers his hand.

“Hi, I’m Dave”. He says; he is one of the many Delta pilots who regularly stay at this hotel – their Training Centre is just a few blocks away. And we start talking. The man is clearly educated, middle class, and well travelled. And then he says something strategic; “it is not what Trump is doing, that is bad – it is his delivery”.

And we open along discussion that goes way beyond the waffles and bacon and eggs. We explore every avenue of American life, and how our civilised media, whilst routinely criticising Trump, is missing the essential point that, Trump America is not divided into blue collar rose coloured spectacled workers who long for the good old days, – and the liberal educated white collared Managers on the other. Trump America has its fare share of ordinary people who are looking at what Trump is doing for Americans if not America.

I am sitting on my premium seat from JFK back to London and next to me, my middle aged American offers his hand. He is a financial adviser for a large Bank. And he says; “you know, our medical situation with Obamacare, is so messed up”. Taking each issue in turn – we have six hours to spend – what he says is an enlightenment:

North Korea – America has for twenty years been trying to be the “nice guy”; and it has been misread as a sign of weakness. Trump is the first President to get bombastic and actually do something about it, or give that impression. His speech to the UN was “the best this man has heard”.
Nato Support; – Trump was right to ask Europeans to pay their fair contribution. And my colleague has a point – many European States have grown used to the idea that the rich nations of the world owe them a living.

Immigration – why can’t we have immigrants who apply to settle, in the normal way? My colleague recounts the story of his father in law, who himself fled from Cuba, and waited in line etc, to go through the proper channels. And on we go…

There are various counter arguments to all of this, of course, but the single biggest issue that will conceivably bring down the Trump presidency, is completely missing from my colleague’s philosophy. The Russian connection and Trump does not have any real significance in either of my new friends’ way of seeing things, and the threat to the US democracy and freedom of values and truth, does not figure for them.

How so?

Because Russia is not on their doorstep, and because the USA essentially is a nationalistic mentality, that looks after the rest of us because it sort of has a moral responsibility rather than any absolute obligation. The conspiracy theories that we are well aware of, and believe are true, in our European society, and that US Media bang on about – are simply not getting through to the average and even many levels of the general middle classes of the USA.

So, what to do?

The answer is to keep on portraying the balanced view that we have become used to in Europe, and to include the USA in discussions. We on this side of the Atlantic are far more European than American, but their friendship and levels of reaching out, are the best in the world. As my colleague in Atlanta says; “Welcome to good ol’. Southern Hospitality!”

 

Brexit and your Business

We look at the latest numbers from the ONS and see what it means for your business.

The recent figures from the UK based Office for National Statistics (ONS) – says two things. They  are interesting because they show that; – first, whilst we have persuaded it would appear, less EU residents to come base their life in the UK – it is the EU newcomers and residents who have come and who do come, who are the most work hungry and already have jobs.  It is the Non-EU visitors, who are the most likely to come as a family, and then “look for work”.

The importance is that Brexit was based on a fear of immigration. but as the following example will show – we have succeeded only in turing away those residents who are actually contributing to our own UK economy – and in doing so, we have marginalised ourselves in the UK.

I saw this only this week, in an NHS Clinic, where I was fortunate to have surgery;  the majority of nurses, surgeons, Consultants, etc – were European. The quality of care was second to none.  But individually, they spoke to me with a sense of sadness – they loved the tolerance and relaxed and positive attitude of our society.

This resonates with meetings I had just last week – in international Conferences in Sweden, and in France – where separately, but by happenstance – senior delegates and vendors said to me:

“Look – we have been serious about entering the UK and building a new business there – but we no longer believe that YOU are serious”.

The impression we are giving as UK businesses, is that we do not value the people, and therefore we do not value the market – in Europe.

The question is – how to stop that?

The answer is one of face/face meetings.  We find that “showing seriousness” means getting on a plane. We have never lost a deal because we were, or were not, part of some political club.  But we have indeed lost deals, by not bothering to reach out to our international customers – who do seem more than willing to work with us.

 

How Advanced is UK Healthcare?

We take a look at the upcoming eHealth Europe HIMSS Conference in Malta, and ask; where does the UK figure?

According to  the Independent Newspaper recently,  UK Healthcare provision, is on a par with some of the “lesser” countries in Europe.  It is now no better than places  such as; Poland, Turkey, etc.

This is  both a kick in the teeth to the good people of Poland and Turkey, and it  is also misleading. It is not the case that the UK is falling downwards.  It’s just that other places are doing better. Turkey in particular, ever since Mehmet Atasever, former VP Health Ministry in Ankara,  met me at a HIMSS Conference in Brussels, and handed me his 5 year Plan – has been progressive and focussed on new solutions, custom built, but (despite recent politics) – open to European links. Key areas of advance are the provision of Insurance based treatments, to help finance the general population access to five-star hospital Treatment, etc.

And it is not the case that the NHS is completely underfunded. We have shown in earlier Posts, that Hospitals can usually find the money when needed. The question may be that surprising answer, which is;  maybe Hospitals don’t actually “want”  to find the answer?

To get to that conclusion, you need to compare UK Health provision, with that in Scandinavia.  Because of the growth of Medical Science Parks, in Sahlgrenska Gothenburg; and Pharma, in Lund and Gothenburg – there is a stimulated market in acceptance of new technologies, to help drive better care, which is now regarded as the top area in Europe (including the UK).  This explains why some 20% of Visitors to eHealth Europe in a few weeks, are from Scandinavia – but only 5% are from the UK.

The UK has its own Health Conference, the week before, in London.  Our question is therefore  – why so? It surely has to make more sense to bring everyone together under one common roof?  As we have seen above,  going our own way is not helping us in terms of keeping up with better services.

Nevertheless, things might be changing. Although we ourselves will be Moderating the Nordics session of eHealth Europe, on “bridging data and genomics” – the Genomics England organisation has just appointed a new Commercial Director.

There are key and specific areas of clinical provision, where the UK is expert. What is now needed is to bring this acceptance of new processes – into other areas, particularly IT.

 

 

Bridging Data and Genomics, for Personal Health.

We look at how healthcare provision is moving from a one size fits all approach – to a personalised and more insight driven delivery

We are delighted to say that we will be moderating the above session at the prestigious eHealth Conference, in Malta later this May.  The specific time and date is 12.15 – 13.15 on the 10th May, the first day of the Conference.

Hosted in the Nordic Community, the session brings together key speakers from Pharma and Government, to look at how we deliver a personalised healthcare to each one of us.

We will publish deeper details as soon as these are made public.  But in meantime – do make a point of meeting us at the Session. Please register your Comments below, so we can include as many of these as possible in our time together.

How To Survive Brexit

Richard Bloss explains the tragedy of Brexit.

It is a truth universally acknowledged, that the persistent vilification of its allies by another country, will itself destroy its reputation among its friends.
The tragedy of Brexit, is not on a business level. There will be no obvious difference in business, good or bad, and no obvious difference of investment. BMW will still want to sell us their motor cars.
The sadness will be in a human and personal level. The thousands of Poles, Lithuanians, Africans, Syrians, even Russians – who have come to the Uk – have not done so in search of a better life sitting on their sofa and getting our free healthcare. They already have better healthcare at home.
They came because the Uk is the beacon of tolerance, support in adversity, democracy that looks after the little guy, honesty in a world of corruption. They came because they want to contribute to our economy, to support the vision that drove them here in the first place.
We have created in its place, a feeling of disappointment at the heart of our soul, how could they have been so wrong? It is a feeling of confusion mirrored in my discussions every single day in my meetings throughout Scandinavia and Europe;
‘Richard, why did you do it? Couldn’t we have worked it out”
There is an argument that says, without the negative Brexit vote, the rest of Europe would not have taken this seriously. And I get that. But that does not mean we have to accept this folly in perpetuity.
Lets not forget that nearly half of the country – did NOT want to believe the myriad of bigotry and frankly lies that were espoused by the Leavers. And until somebody somewhere puts up a coherent and practical plan that can deliver a better version of what we have already – please tell me where is the benefit in screwing our friends?
So what is there to do?
First – lets publicly confirm that we value the greater European residents. It will send a marker in the send that our values are still intact – but equally important, it will show up those minority of European countries that want to “give us a hard time”.
Lets open discussions, before any binding decisions – but in a spirit of amicality. People do not like being threatened, and so it goes for nations and governments.
Lets apologise for our mistakes, – nobody can counter someone who “apologises” – but encourage others to do likewise.
Lets engage on a country by country basis. Our view in the UK is that every country has its own identities, to be accepted – not shoehorned into some one size fits all. Eww are right to stand up for our views too.
We need to do this quickly. Reputations take 20 years to create – but can be lost in 20 seconds. Business leaders I know, who are shocked by the lack of welcome at Heathrow- are already having second thoughts, and over time this will destroy the one thing that people come here in the first place.

As the Beatles once said; we can work it out.

Wearable Gadgets at Cebit 2017!

Xenia Wedel, the PR guru at Tapdo – writes to ask:  Can we get together for a quick demo at CeBITHere’s what she says:

Tapdo (www.tapdo.io) is a smart button that lets you control technology with single-touch, personalized biometric interactions.
If you missed the coolest gadget at the MWC or WTS, no worries, Tapdo is coming to CeBIT. Tapdo is  the ultimate wearable gadget that enables rapid, no-look control of music, smart home, and more. Ideal for driving, too. To see how easy this is, please check out the demo video: https://www.youtube.com/watch?v=B4ZTDRGxoJM

Using a unique fingerprint sensor, Tapdo allows you to assign specific functions to different parts of your fingers, you can control music, dim smart lights, and more. Powered by Bluetooth LE and equipped with vibration feedback for a seamless, intuitive user experience, this ingenious button can be clipped on virtually anywhere for easy access, or worn on a slim wristband.

Today, fingerprint readers are commonly used for authentication purposes, and ignore other parts of the hand besides fingertips. No device has yet captured the full potential of fingerprint sensors for biometric interaction using the entire hand. While the smartphone has acted as the main controller for smart products, it’s not the ideal interface for every action; people want an easier, sleeker shortcut for controlling their many apps and devices.

Enter Tapdo, which not only includes authentication capabilities, but enables rapid, discreet interaction with no-look control. It’s perfect for smartphone power users and anyone looking for smart home convenience — plus it complies with the one-touch rule for phone usage while driving.
On Match 16, the device is launching its Kickstarter campaign to allow users to control their favorite apps and devices with just the tap of a button. Tapdo will be available on Kickstarter starting at $99. Backers can expect to receive their devices, including battery and rubber wristband, in September 2017.

How to sell in a Digital Market. Get back to basics.

We learn a timely lesson on how to make retail sales.

It’s so easy to forget, in this ecommerce world – that sales go to real people. When people go online and fish out their credit card – we are dealing with the same influences as if that person was sitting in front of us.  In fact less so – because they are not sitting in front of us.  And that process is more difficult because of that.
The eCommerce Show just a week or so ago in London – and this is similar to all of the others across Europe and USA – has increasingly forgotten that the “sales process”  is not about fulfilment, as important as this is. It is about the man relationship, or the semblance of this – during the virtual ordering process.
One of the key reasons why so many eCommerce companies bite the dust and do not have a long life expectancy, is their failure to get alongside their customers, face to face, and do this repeatedly, so that they both build up a relationship, but they also get a sale.
How do we know this?
We spent a day last Saturday signing copies of our own new Book, that was published by Austin Macauley and earlier launched at the London BookFair.  We travelled to a lovely market town in Wales, the shop owners gave customers small glasses of mulled  heated wine, and we did our magic engaging with customers. We sold ten times more books in one day than the average daily turnover.
The moral of this little story is;  get your “good customer sales process”  right – and you keep your customer for the long term.   Hide behind your digital process – and the customer will not come at all.

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