Patient Engagement makes the Difference

We publish the first of a series of HIMSS2019 key articles about healthcare technologies you need to know about!

There is no doubt that getting the patient him/herself engaged in their own process, creates better and faster outcomes.

Allen Technologies, probably the leader in interactive patient engagement solutions for 40 years, announced today that its E3 Patient Engagement Solution has been selected as a featured product in the Intelligent Health Pavilion at HIMSS2019 in Orlando in just a few weeks.interactive patient engagement solutions for 40 years, transforms the way hospitals engage, educate and empower patients. Allen helps hospitals impact patient outcomes, improve patient satisfaction and achieve operational efficiencies.

The Intelligent Health Pavilion has been one of the most visited destinations within the HIMSS2019 conference for the past nine years.  Visiting healthcare professionals will be able to experience first-hand innovative technologies, software, apps, and voice applications in real-time, contextual clinical settings. Rooms within the Pavilion are created to mimic the actual hospital setting, with individuals demonstrating the use of the latest technologies that have successfully deployed in hospital rooms. 

Allen’s E3 solution will be showcased in the labor/delivery/recovery demonstration room, on both television and tablet. In addition, Allen staff will be on hand for personal demos in the Pavilion’s Kiosk #10. The Intelligent Health Pavilion is located at Hall E, booth 8559.  

“We are thrilled to have our E3 Patient Engagement Solution showcased at this year’s Intelligent Health Pavilion,” said Mark Lancaster, CEO. “Leveraging technology like ours to deliver a better patient experience and support more efficient patient care is a game changer for today’s hospitals. The E3 Solution transforms a traditional patient room into an interactive smart room, without the need for additional hardware in the room, putting interactive patient engagement within reach for virtually any hospital.”

Have a Happy and Healthy New Year!

And Let’s Help Set The Nation on Course For a Healthy 2030! We publish a great Post from the NEHI team (Network for Excellence inHealth Innovation) because it links innovation to achievable you and me health aims for the year. Based in Boston, USA- this is something we all can aspire gto. Great idea; this is what they say:

Every decade, the federal government’s Healthy People initiative develops a new set of science-based, 10-year national objectives with the goal of improving the health of all Americans.

The U.S. Department of Health and Human Services (HHS) is now soliciting written comments regarding the Healthy People 2030 objectives. The public comment period is now open through January 17, 2019.

Members of the public can comment on the proposed HP2030 objectives, and can also propose their own objectives. You can get more information on Healthy People 2030 and this public comment period by clicking here;

Previous public comments on the proposed Healthy People 2030 framework helped shape the vision, mission, foundational principles, plan of action, and overarching goals for Healthy People 2030. In this public comment period, HHS would like input on the proposed Core, Developmental, and Research objectives.

Please don’t miss this important chance to have input into this once-a-decade process to help shape the nation’s health goals!

In response to stakeholder input, Healthy People 2030 will be a streamlined set of national health objectives guiding the Nation in efforts to improve health. Heathy People 2030 will continue to represent critical public health priorities by addressing the leading causes of morbidity and mortality and driving action at the national, state, and local levels.

Again, Happy 2019!
The NEHI Team

Latvia becomes the 19th EU country to join eHealth cooperation for personalised healthcare

On 12 November Latvia signed the European Declaration on linking genomic databases across borders that aims to improve understanding and prevention of disease and allow for more personalised treatments, in particular for rare diseases, cancer and brain related diseases.

The Declaration is an agreement of cooperation between the countries that want to provide secure and authorised cross-border access to national and regional banks of genetic and other health data, in accordance with all EU data protection rules.The goal is also to keep the EU at the global forefront of personalised medicine, at the same time as fostering scientific output and industrial competitiveness. Latvia is the 19th signatory of the Declaration, which was originally launched on 10 April 2018 during the Digital Day. The other EU Member States that have signed it are Austria, Bulgaria, Croatia, the Czech Republic, Cyprus, Estonia, Finland, Greece, Italy, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovenia, Spain, Sweden and the UK. In April 2018, the Commission put forward an action plan to secure healthcare data while fostering European cooperation.

The interesting point is ironic; At a time of apparent Brexit confusion, the UK, with it’s Genomics England agency – is one of the leaders in genomics understanding and promotion. and three of the key protagonist countries in Europe – Belgium, Germany, France – are not on the list of signatories to the above declaration. 

Don’t you just love it?

Can We Celebrate 70 Years of the NHS?


As increasing numbers of ordinary people move away from this cherished institution – we ask the question – why do they do so?

This is not about private medicine and public services. The UK NHS and its principle guardian of healthcare – free to all – at the point of delivery – is the cornerstone of just about every UK and European belief that healthcare is a public right – not something that you only get if you can afford it.

Fair enough.

The problem is when you put that into practice for the ordinary lives of people like you and I. The principle might be ok but – well, if other places are offering something better, and its within our price range, we are going to choose whatever that something else is.

And so they do.

At the recent Employee Benefit Fair in London just a couple of weeks ago, of the 115 Exhibitors, some 30% were all offering private walk in Doctors facilities.  And the services they were offering were better, than their NHS counterparts, particularly in areas that can be monitored remotely by smart technology on the wrist of all of us. As the provision of healthcare moves away from hospitals into a more community based environment, if for just a few bucks a  month, say you can have your diabetes monitored every day, in real time – or your heart and blood pressure similarly managed – does it matter that you never get to see a real Nurse?  All you want is the Nurse to call you when things look wrong – and for you to be able to drop by as you pass thru the local train station en route to work.

So why do so few NHS Hospitals and CCGs want to adopt similar practices?

The problem is twofold; if we can  solve a specific problem, with  technology, using half the nurses – then we can schedule the remaining nurses somewhere else where there is a greater need. Except that clinical grass roots staff have a fear of change and a fear of losing their job. And Managers have a fear of losing their nurses – and their silo based budgets.  As long as they have lots of people coming through those hospital doors – the money will keep rolling in.

And second – we regularly get emails and responses from NHS senior Managers saying;  “Sure, come by for a conversation, but not for a conversation that means we have to do something”. There is this misplaced belief among so many NHS Managers that as things have always been done this way – then life will continue to be done this way.

Not any more.  

We are seeing already that the public is voting with its feet. Sure, its a small beginning – but its a beginning none the less. As a senior more enlightened NHS Director told me – “we cannot keep trying to squeeze 100 appointments into the time reserved for only 40”.

There will become a time, sooner rather than later, when the public itself will start to wonder why they are paying any money for public healthcare at all. By then of course, it will be too late.

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Charisma. Either you’ve got it. Or you haven’t.

We look at the growth of the Park Annual healthcare forum in Gothenburg and ask – why is it so successful?

It’s a question of how you measure success. There are talking shops, and there are talking shops. For Iris Ohrn, Investment Advisor at Business Region Goteborg, the emphasis is as much on the “shops” (ie the actual business quotient), as it is on the “talking”. She is eager to support all companies interested in the Gothenburg innovation system. Although she can have a chat with anybody she certainly prefers and enjoys discussing concrete business and investment opportunities in Gothenburg – based companies. The chat – is not the end, but the means to an end.

It is a subtle distinction that can easily be lost in the informality of the Park Annual event itself. There are many “Life Science”. Forums out there. The secret sauce of Park Annual is not focusing on trade, investments or scientific research as such. It focuses on gathering all groups ex. entrepreneurs, scientists, innovators, companies and investors in the heart of Göteborg and get them to network and be inspired in a very relax by effective way. Entrepreneurship and innovation are one of word that best describes the event and that could differentiate it from other also good events. Usually start-ups and innovators are the starts of the event.

What Iris says is; “It provides a great forum for debate. You leave the event with a very positive feeling. With that feeling that you are not alone and that is great fun to be part of the Innovation system.”

And it is indeed true – there are indeed similar events. The NJ Pharma Hub; and PACT in Philadelphia come to mind, where both of these have the advantage of zillion times larger population. But that may not be an advantage. Sweden is a small and export dependent country. It is home, so to say, to just 0.13 per cent of the global population. Which means that, in order to succeed, its companies need to be born global and more focussed.

Iris continues: “ Our products compete on the global market from day one as our internal market is very limited, despite our purchase power. We top most lists when we talk about innovation and competitiveness. We do not compete by market size but by the quality of our products. Our formula is collaboration, collaboration at all levels, small and large companies, public and private sector, universities, hospitals and patients. Most of our success relies on our capacity to collaborate. Now, more than ever, cross-sectorial collaboration is our focus. Digitalization and the rapid technological development are disrupting most industries.”

But probably the key missing ingredient is not just the mix of University supporting industry backed by Government It is more the qualification of what constitutes success that we mentioned above. And it is two fold – sure, there are commercial yardsticks, performance indicators. But underlying all of that is the understanding that Park Annual is a healthcare forum. The basic raison d’être is eradicating diseases. Park Annual has its heart in it.

Park Annual is on the 27th Sept 2018 at Sahlgrenska Science Park Sweden.

A Better Way To Get To Hospital…

Here’s a clever idea, sent to us by Susan Lewis on behalf of the Formativ Health  company, the beauty of which is its simplicity. You wonder why nobody else thought of this.

If you’ve got to go to hospital – then you want the simplest way to do it. It is reasonable to assume that you are probably sick.  The one thing you don’t want is the hassle of parking the car. Hospitals have volunteers for this sort of stuff, to get you there. But what if you could just dial a ride, so to say, from someone who is already going? Have a read of this great announcement:

“Formativ Health, a technology-enabled health services company focused on transforming the patient-provider experience, announced today it has entered into an agreement with Lyft, the fastest-growing rideshare company in the U.S.

Formativ, whose technology and services support physician practices, hospitals, and health systems, will work with Lyft to integrate Concierge into its Patient Engagement Platform (PEP). Through this integration, Formativ’s 250+ Patient Engagement Specialists can schedule non-emergency Lyft rides for patients directly through its PEP platform to provide Lyft rides in 40+ States. Lyft rides can be ordered on-demand or in advance, and patients don’t need to be a Lyft user to take advantage of the service.

The PEP, which leverages the Salesforce HealthCloud, is the core of Formativ’s technology offering, enabling improved patient-provider experiences when combined with their team of highly trained Patient Engagement Specialists. Formativ’s PEP solution includes enterprise-wide scheduling functionality that enables improved appointment inventory visibility and features automated waitlist, online self-scheduling and many other key practice management capabilities.

According to a 2017 study by the American Hospital Association, nearly four million patients per year miss out on care, due to lack of available transportation options related to cost or geographic barriers. These missed appointments make it difficult for patients to get the care they need, and this partnership is one way to make it easier for provider organizations to cut that number down.

“For many patients, access to reliable transportation can be the biggest hurdle in getting them to the doctor’s office. Formativ partnered with Lyft to enable our team of patient engagement specialists to book on-demand or scheduled rides for the patients we serve on behalf of our clients, addressing some of the negative social determinants of health, decreasing barriers to care and making life that much easier for patients,” explained David Harvey, chief technology officer at Formativ.

Lyft was founded in June 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation. Lyft is the fastest growing rideshare company in the U.S. and is available to 95 percent of the US population as well as in Ontario, Canada. Lyft is preferred by drivers and passengers for its reliable and friendly experience, and its commitment to effecting positive change for the future of our cities, as the first rideshare company to offset carbon emissions from all rides globally.

New York City-based Formativ Health is a technology-enabled health services company focused on transforming the patient-provider experience. Their services help health systems, provider groups, and payors respond to the rise of consumerism by combining powerful technology with an empathetic approach to customer service. Formativ helps clients enhance their patients’ experience, adapt to evolving risk-based payment models, improve financial performance, increase practice productivity, and elevate physician satisfaction and patient loyalty. For more information, visit http://www.formativhealth.com or on LinkedIn, Twitter and Facebook.

View source version on businesswire.com: https://www.businesswire.com/news/home/20180907005060/en/

CARE ON OUR OWN TERMS.

We look at how patients are becoming consumers and are driving the growth of virtual technology in healthcare.

One of the most relevant discussions for the future of UK healthcare, was not taken in any formal setting. My colleague was not visible on my Skype screen, and I was some 500 miles distant, sitting on my sofa, drinking tea.

It is an irony that is not lost on either of us. At a time when the key assumption of the benefit of the HIMSS  2018 Conference, is face to face interaction, my counterpart Kaveh Safavi of Accenture is eloquently discussing the essential benefits of his Presentation on virtual healthcare, that he made just a few hours earlier sitting in Barcelona; and I am nowhere to be found.

“Virtual healthcare” has taken over as the buzzword from the more difficult term “A.I”, which nobody could understand. And it is not before time. If the WHO is saying that by the year 2030, we will have a shortage of some 15 million healthcare professionals – the one thing we don’t need is to carry on putting in place more and more clinics, with longer and longer waiting times, for an ever increasing number of patients, with nursing staff that we do not have. Better option is first enabling our existing resources to work optimally.

We have reached a critical moment where the population (that’s you and I) – are increasingly comfortable using our smartphones, our Apple Watches, our connected meters, etc – to deliver our our health data to responsible health people who can manage this. But our health service providers are standing still in their acceptance that things have to change. And so, if this remote interaction works – and the technology exists to bring health data remotely into the distant screens – why is the rate of traction in Europe and certainly the UK – so slow?

The answer is many and varied, and it comes from not communicating the benefits – and also a myopic fear on the part of our providers, of losing their jobs or reducing their salaries. From experience of automation in the commercial sector, neither of those latter scenarios actually would take place.

So far, virtual healthcare has been limited in its explanation, to automatically registering a patient appointment – to go to a clinic, let’s say. But this misses the point. The real benefit is far deeper than that. If we associate virtual healthcare with long standing conditions, let’s say Diabetes for example – (where remote tech is now starting to get traction) – patients and providers will get the immediate benefit of more rapid diagnosis, more motivated and engaged patients, far less cost per patient in monitoring. And they need never visit a clinic at all. In some clinics, holograms have taken over from even seeing a real person.

In short – virtual healthcare is convenient. It also increases the “quality” of the service provided; Because sure if things are wrong and your data is untoward – only then do you go to your clinic, and your Nurse will have far more time to see you, and your discussion will already be personalised and entirely based on the health data you have already sent, in real time, through the very technology you are already wearing on your wrist. You will not be rushed out of the door.

I take a pause in my dialogue with Kaveh and glance at my Apple Health app on my watch – my heart is beating a bit quicker, apparently. I think I’ll take another cup of tea.