IS DIGITAL TRANSFORMATION MISSING THE POINT?

We focus on the upcoming IP Expo Europe Conference at Excel London  and ask the question – are consumers being left behind? 

If so, this would be a pity. It is no coincidence that IP Expo Europe is just a few days before the Chinese IRC Retail Conference also in London, whose view is;  With the challenge of slowing retail sales, international expansion is key to maintaining double-digit growth.

The emergence of the Chinese eCommerce market, in a country whose GDP is constantly growing, is a clear opportunity to Re:Generate retail. Today’s QiXi day – the Chinese equivalent to Valentine’s day – is poised to generate record growth in international eCommerce sales. In other words, ECOMMERCE can drive retail.

The problem is, that’s not how ordinary people are viewing this. It’s not just Consumers, although there is  a dawn of realisation in the minds of the general public that the great benefit of online retail might also be killing the social high street that binds society together.  Maybe going shopping wasn’t so bad after all?  When one third of all the things that people buy online, are routinely returned to their sender – and there are more charity shops than thriving retailers – perhaps we are missing something in the way we describe and market “digital transformation”. Transformation might not necessarily be for the better.

The same feeling is also spreading into our public sectors; increasingly we are seeing new “digital transformation” labelled projects, that are little more than typing our patient records into someone’s Windows 7 desktop.  The NHS has “ringfenced” (oh please, don’t be naive) – money for “digital transformation” that will simply throw money at projects its hospitals were going to do anyway.  Digital Transformation is great PR.

At a time when emails no longer carry the same immediacy as they originally did – and it is now better to communicate sending something called a Letter in the mail – are we missing the point in thinking that everybody of course knows what blockchain is? Or are we blinded by selling technology to ourselves, when we are forgetting that what people want are the benefits of said technology? What that  technology is  – is irrelevant.

And that’s the point. IP Expo Europe  is not addressing consumers. It is a platform for the vendors of said technology, to show us the best ways of delivering business benefit.  We as “consumers” of technology should know how to translate that into something our own customers will understand. But to get there – we need the face to face, the casual conversation, the in depth presentation – with our peers – that will show us better ways to get where we ourselves need to go.

This may in turn reflect back into our struggling retail market, as long as it is a catalyst for methodology change, marketing people to get together. In short, the key to overall success, is a mix of the two -ECOMMERCE drives face to face retail.

We expect the greater awareness of vendors and delegates at IP Expo Europe will bear fruit in the change in the way vendors market what they do, and organisations handle their consumer data, in particular, becoming more open to international business – which will in turn drive the very retail sectors that are under pressure. 

If so, then Digital Transformation can start to create social good in the very areas that have been left behind. 

The Future Shapers. Protecting Your Assets

Information per se is not important. What drives our world, is access to the right information. We interview TheFutureShapers Director, Richard Copland about the growth and need for relevant information in our business.

We have some strange ideas about ownership. You wouldn’t ever consider walking into a supermarket, pick up a bar of chocolate, eat said chocolate, and only pay the girl at the till if you happen to like the chocolate. You would never go to a football game and only pay for the ticket if your team win.

Then again, if you listen to some music and want to buy that song – you wouldn’t think twice about giving some of that price to the composer and artist, would you. Or maybe you would? Yet the storms that greeted the music industry in its protection of musicians rights and copyright, are as of nothing, to the market that is open to the protection of yours and my IP whenever we create and publish a good idea, a new piece of code.

TheFutureShapers publishes relevant and highly insightful Articles, about key markets and industries where technology will make a difference. As an impartial and disinterested hub of knowledge, Futureshapers looks to publish the insight that others miss.

Yet in many ways, TheFutureShapers has transformed from being a high level crystal ball with far sighted reach – to an organisation that has stumbled on a genuine market need that will make it and its investors a fortune. The knowledge that it disseminates, itself has a value greater than merely the access to it, and the people who have created such knowledge should be rewarded.

The Ethereum Smart Contract technology is a blockchain based solution that manages the IP of the ideas and technologies that you create. It gives you ownership and therefore a value, for the work you have put in, the thought processes that you have developed over time.

Like all good ideas, its simplicity has the same financial needs to come to market, as any Start Up. Enlisting the support of you and I to invest financially, fits the modus operandi of being a solution to cater for all.

So far via Crowdcube, the company has raised nearly £50k. Target is £200,000. This puts the company in the public domain as far as proper visibility is concerned.

TheFutureShapers can be viewed by linking direct into the Crowdcube website; https:// http://www.crowdcube.com/companies/the-future-shapers/pitches/qay2mq

AND NOW FOR THE RUSH OF PUBLIC SCRUTINY…

The recent Presentation from John Keyes at the DAMA event #LifeWithGDPR2018 – drew a lot of attention.

We are going to publish the key points in brief – but what is becoming crucial for companies, is to have a rapid and foolproof and automated way – to deal with the requests for private information that are going to flood to all of our corporates that deal with the public.

Recently  launched, is  a relevant solution called ALTADA – http://www.altada.com – which is an eloquent and seamless way to deal with this issue. Please see their website. But here are the key points…

And remember, we haven’t even gone two months yet since GDPR first came into play.

* 169% increase in Weekly “Breach Notifications” since May 25th. Up from Avg 54 per week in 2017, to 145 per week in 4 weeks from May 25th

* 54% increase in weekly “Complaints and Enquiries”

* Upcoming E-Privacy regulation – Direct Marketing will require “consent”. The current perception that some companies have that they may use “Legitimate Interest” as the legal basis for Direct Marketing is unfounded.

* Article 6: “Legal Basis”
The 1st question the DPC ask when a concern is raised: “What is/was the legal basis for processing”

* Article 12: Transparency.
“I havn’t seen a Data Privacy Notice that complies with Article 12 yet”

It will be interesting to see how these stats pan out over the year – It would be great if John and the DPC could publish them regularly on their website….

LIVING WITH GDPR; HAS LIFE MOVED ON?

We look at the upcoming Chief Data Officer conference in London and ask; are we getting bored by all this?

Yes, indeed we are. And that’s the problem. And it makes us immune to the real issues of handling our corporate data, because, frankly – if we ever see yet another request from a company we have never heard of, to “opt in and remain on their mailing list”, – when we never knew we were even ON their mailing list – then we would be forgiven for jumping out of the nearest window.

Depressions were never as bad as this!

The answer, is to take a balanced view. I absolutely “get” that there are still some serious issues as to how we handle our personal or restricted data and that these aspects have not been universally solved.

But let’s not miss the real opportunity – which is; there are new and better ways to handle our data. Wake up calls are great if we do what the name suggests, ie – we actually “wake up”!

Looking at the Agenda of governance, emerging technology, and conceptual avenues of strategy – the upcoming CDO conference promises to move us along, in the directions that we now need to be heading.

If the profile of delegates attending, is as expected – then this is a forum that our decision makers in business need to attend. Decisions are based on looking forward as much as the experience of looking back – but let’s not dwell just on those experiences.

The key thing about the CDO is as always the interim networking, the casual conversation, and our guess is that this will always be the same. But the blurb from the good people at IQPC is that things have moved on, and that this is the discussion platform that will take us there. Pillows and blankets will not be provided.

Our longer Report will follow shortly.

CARE ON OUR OWN TERMS.

We look at how patients are becoming consumers and are driving the growth of virtual technology in healthcare.

One of the most relevant discussions for the future of UK healthcare, was not taken in any formal setting. My colleague was not visible on my Skype screen, and I was some 500 miles distant, sitting on my sofa, drinking tea.

It is an irony that is not lost on either of us. At a time when the key assumption of the benefit of the HIMSS  2018 Conference, is face to face interaction, my counterpart Kaveh Safavi of Accenture is eloquently discussing the essential benefits of his Presentation on virtual healthcare, that he made just a few hours earlier sitting in Barcelona; and I am nowhere to be found.

“Virtual healthcare” has taken over as the buzzword from the more difficult term “A.I”, which nobody could understand. And it is not before time. If the WHO is saying that by the year 2030, we will have a shortage of some 15 million healthcare professionals – the one thing we don’t need is to carry on putting in place more and more clinics, with longer and longer waiting times, for an ever increasing number of patients, with nursing staff that we do not have. Better option is first enabling our existing resources to work optimally.

We have reached a critical moment where the population (that’s you and I) – are increasingly comfortable using our smartphones, our Apple Watches, our connected meters, etc – to deliver our our health data to responsible health people who can manage this. But our health service providers are standing still in their acceptance that things have to change. And so, if this remote interaction works – and the technology exists to bring health data remotely into the distant screens – why is the rate of traction in Europe and certainly the UK – so slow?

The answer is many and varied, and it comes from not communicating the benefits – and also a myopic fear on the part of our providers, of losing their jobs or reducing their salaries. From experience of automation in the commercial sector, neither of those latter scenarios actually would take place.

So far, virtual healthcare has been limited in its explanation, to automatically registering a patient appointment – to go to a clinic, let’s say. But this misses the point. The real benefit is far deeper than that. If we associate virtual healthcare with long standing conditions, let’s say Diabetes for example – (where remote tech is now starting to get traction) – patients and providers will get the immediate benefit of more rapid diagnosis, more motivated and engaged patients, far less cost per patient in monitoring. And they need never visit a clinic at all. In some clinics, holograms have taken over from even seeing a real person.

In short – virtual healthcare is convenient. It also increases the “quality” of the service provided; Because sure if things are wrong and your data is untoward – only then do you go to your clinic, and your Nurse will have far more time to see you, and your discussion will already be personalised and entirely based on the health data you have already sent, in real time, through the very technology you are already wearing on your wrist. You will not be rushed out of the door.

I take a pause in my dialogue with Kaveh and glance at my Apple Health app on my watch – my heart is beating a bit quicker, apparently. I think I’ll take another cup of tea.

COCIR launch new Healthcare Roadmap in Brussels.

There is a great deal of benefit from being connected with our nearest neighbours and being aware of and part of their healthcare initiatives on a broader scale.  We are pleased to publish the latest announcement.

The Integrated Care Alliance (ICA), of which COCIR is a founding member, has launched today its ‘Multi-Stakeholder Digital Health Roadmap’ in support of Integrated Care. The Roadmap is being launched at the 18th International Conference on Integrated Care in Utrecht hosted by the International Foundation for Integrated Care (IFIC).

The Roadmap follows up on the ICA’s successful Call to Action ‘United Towards Integrated Care’ launched in the European Parliament in June 2016. The ICA partners have worked through the points identified in the Call, recommending measures in four key areas; health policy, new care models, skills and training as well the use of digital care technologies. It also identified the need to build capacity to execute these measures at all levels – European, national and regional. The partners are also inviting those other stakeholder organisations that play critical roles in the integrated care value chain to become part of the initiative.

The publication emphasises the vital role that integrated care will play in reorienting healthcare delivery, creating systems designed to meet the needs and demands posed by an ageing population. At a time when budgetary and human resources are becoming increasingly scarce, an integrated care approach directs resources to where they have the greatest impact. Using the principles of integrated care systems engages citizens, makes provisions for patient education and allows primary and secondary prevention along with early diagnosis and intervention. Digital technologies and services can help ensure appropriate care is readily accessible outside the hospital setting.

Nicole Denjoy, COCIR Secretary General, said; “This Alliance will be key to accelerating the successful transition and scaling-up towards an integrated care mode. The multi-stakeholder approach brings the variety of approaches and insights that we need. It also provides the partners with an ideal platform of communication to share best practice and adds to the existing momentum provided by the ICA’s 2016 Call to Action. As one of the founding members of the ICA, COCIR is committed to making the work of this Alliance successful.”

The ICA is committed to strengthening and expanding integrated, sustainable health and care services across the EU Member States. The Alliance is made up of multi-stakeholder experts dedicated to sharing their experience and expertise while providing direction, advice and guidance for establishing and consolidating integrated care schemes.

By 2021, the Alliance aims to make innovative and interoperable digital care technologies central to healthcare delivery and to harmonise sharing of data plans routine in daily practice. The Alliance’s future work is fully aligned with the objectives of the Digital Single Market and Digital Transformation of Health Care in Europe.

For more information, contact:

Nicole Denjoy
COCIR Secretary General
Tel: +32 (0)2 706 8961
Opens window for sending emaildenjoy@cocir.org

IF A.I. IS SO IMPORTANT… CAN SOMEBODY PLEASE EXPLAIN WHAT IT WILL ACTUALLY DO?

We look at some examples of the  new focus in healthcare and ask; really?

The recent announcement of the upcoming HIMSS Impact 2018| Leading Digital Transformation and Big Data in Medicine – conference in Berlin later this year, coincides with an announcement in the uk from the Government, that it is now investing zillions into “AI”, to combat various troublesome diseases.

In theory,  and indeed in reality, a new focus on a different way of  handling patient information, will save time, not necessarily save money, but enable our services to do lots more. And it comes about because there are just too many people, needing too many services. And as one clinical director told me; ‘we can hardly put a new clinic in the hospital car park..”

But  at a time when most Hospitals are still coming to terms about moving from Windows XP, there are three major stumbling blocks, and it is important to spell these out before we all get too excited.

First – if the UK Gov attempts to roll out this Finance in the same way as it has done for previous bjg deals, let’s say such as COGDE or Scan 4 Safety, etc.. then nothing much new will happen at all. Those hospitals that did take up either of the above, have largely  spent money on things they were already doing – so it just became a way of getting finance but not improvement; or they embark on a lengthy process of milestones that alas could have been done cheaper and faster with existing tech in the private sector. 

The result is that those Hospitals that did not make the cut, so to say, have become confused, and do nothing, as opposed to at least try to do “something”. What we have found is that if the management of a hospital wants to advance its healthcare performance, it will do so, regardless of Gov announcements.

Second – AI is not a Hospital process, but a Community process. This means that the data from a patient does not require said patient to come to a clinic or be seen by anybody in a place called a hospital. The data is patient driven and comes from his/her smartphone, his Apple Watch, her Fitbit, etc – without anybody doing anything much. In other words, AI in health is consumer driven,   and there are already plenty of Apps that harness very specialist health data from each and everyone of us, that can already be viewed by our GP or Hospital. The secret to AI health is by increasing patient engagement.

But finally – we need to understand what all this will do to our actual lives. What AI means, is that our diabetes, our heart, our fitness, can be monitored remotely – and we ourselves will take greater ownership of our lifestyle. 

This means that conventional financial models of where money comes from and for what – have to change. The focus will be empowering the community, and paying hospitals to monitor that – rather than get paid only when we physically make a visit.

Because if this does not happen, then health provision will move to pharmacies, etc, who will provide this monitoring for us – and we will pay them money to do so, because it will be immediate and in real time – instead of waiting to see our local GP or clinic appointment.

Which in turn will distance us from the very organisations we already pay money to, to look after us.

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